Returns Policy

Always Shop With Confidence At BabyCakes Clothing Ltd

When you shop with BabyCakes Clothing Ltd, you enjoy the confidence of knowing that if your product is damaged or faulty then you can simply return it to us within 28 days and we will provide you with an exchange or refund.

This policy applies to all purchases made from BabyCakes Clothing Ltd.

Proof of Purchase

Please note that all returns, refunds and exchanges requests must be accompanied by any of the following Proof of Purchase documents:

• Original Receipt / Email Receipt
• Proof of Purchase
• Original return/exchange receipt
• Photo of the damaged/faulty item

Returning Damaged/Faulty Purchases

The quickest and easiest way to return a product is to contact contact@babycakesclothing.co.uk.

Please ensure your full name, reason for return and product description is on the email. Please contact contact@babycakesclothing.co.uk if you have any further questions about returns. Once your parcel arrives in saleable condition, a refund will be processed. BabyCakes Clothing Ltd will not reimburse postage costs for returned items unless the item is faulty.

Incorrect Sizing

We do not offer returns for incorrect sizing selection. 

• Please check the sizing table that it shown in all product descriptions before making a purchase. 
• Be sure to use the guide to select the right size for you. 

All of our items are made to order, we will only refund or exchange if the item is damaged or faulty.

If you are unable to provide satisfactory Proof of Purchase, BabyCakes Clothing Ltd may, in its absolute discretion, provide you with an exchange to the current value of the item, provided that:

• The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and
• We can verify that the item was originally purchased from BabyCakes Clothing Ltd; 

In circumstances where you are unable to exchange an item, BabyCakes Clothing Ltd may in its absolute discretion provide you with store credit to the current value of the item.

Consumer Guarantees

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from BabyCakes Clothing Ltd. In accordance with UK Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange, or you may keep the item and seek compensation for any drop in the value of the product.